Privacy Policy

1. Who We Are

Urban Klassic Services is a furniture assembly and home furnishing company based in the Netherlands.

KVK/Tax ID: NL004896630B25

Email: info@ukservices.nl

Phone: +31 6 14585430

We are the data controller responsible for your personal data.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, email address, and phone number when you submit a quote request or contact form.
• Service details such as your address, project requirements, and appointment preferences.
• Account information if you register for the Client Portal, including login credentials.
• Communications you send us, such as messages, reviews, and support requests.
• Technical data such as IP address, browser type, and usage data collected automatically via cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

• Provide, schedule, and manage the services you request.
• Prepare and send quotes, invoices, and appointment confirmations.
• Respond to your enquiries and provide customer support.
• Manage your Client Portal account.
• Send service-related communications and, where you have consented, marketing updates.
• Improve our website, services, and customer experience.
• Comply with our legal and regulatory obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR: performance of a contract (to deliver our services), your consent (for marketing communications), our legitimate interests (to improve and secure our services), and compliance with legal obligations (such as tax and accounting requirements).

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our business, including payment processors, email and hosting providers, and scheduling tools. These providers process data on our behalf under appropriate data protection agreements. We may also disclose information where required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal, accounting, or reporting obligations. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain processing.
• Request portability of your data.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Cookies

Our website uses cookies and similar technologies to enable core functionality, remember your preferences, and analyse site usage. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the site.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@ukservices.nl or +31 6 14585430.